In Surigao del Norte Electric Cooperative, Inc. v. Teofilo Gonzaga, the Supreme Court addressed the nuances of employee termination, focusing on the importance of adhering to both statutory and company-specific procedures. The Court ruled that while there was a valid cause for termination, the employer’s failure to follow its own internal investigation procedures warranted the payment of nominal damages to the employee, emphasizing that an employer’s breach of its own company procedure is violative of the laborer’s rights. This decision underscores the necessity for companies to not only comply with the Labor Code but also to uphold their own established policies to ensure fair treatment of employees.

Dismissal Dilemma: When a Valid Cause Meets a Broken Process

The case of Surigao del Norte Electric Cooperative, Inc. (SURNECO) v. Teofilo Gonzaga, revolves around Teofilo Gonzaga’s dismissal from SURNECO due to alleged remittance shortages. Gonzaga, initially hired as a lineman in 1993, was later assigned as a temporary teller. Discrepancies in his remittances surfaced, leading to an investigation and eventual termination. The legal question at the heart of this case is whether SURNECO validly terminated Gonzaga, considering both the cause for dismissal and the procedure followed.

The Supreme Court, in its analysis, delved into the intricacies of labor law, particularly concerning the termination of employment. The Court reiterated the established principle that in termination cases, the burden of proof lies with the employer to demonstrate that the dismissal was for a valid cause. According to jurisprudence, the quantum of proof required is substantial evidence, defined as:

that amount of relevant evidence as a reasonable mind might accept as adequate to support a conclusion, even if other minds, equally reasonable, might conceivably opine otherwise.

In this case, SURNECO presented evidence, including collection reports, summaries, and audit reports, suggesting discrepancies in Gonzaga’s collections and remittances. These documents indicated a significant cash shortage for which Gonzaga was accountable. Consequently, the burden shifted to Gonzaga to prove that the shortage was not attributable to him. Despite being given the opportunity to review the records with the assistance of an accountant and legal counsel, Gonzaga failed to reconcile the amounts. He instead relied on general denials.

The Court addressed the challenge of presenting voluminous evidence, recognizing that SURNECO could not be faulted for not presenting each individual bill or receipt. Additionally, the lack of collection receipt numbers, as argued by Gonzaga, was deemed insufficient to absolve him, as SURNECO later provided the missing information through the Cash Flow Summary attached to the audit report. The Court emphasized that labor tribunals, like the NLRC, are not strictly bound by technical rules of evidence, allowing for a more flexible approach in ascertaining the facts of the case. This flexibility is rooted in Article 221 of the Labor Code:

ART 221. Technical Rules Not Binding and Prior Resort to Amicable Settlement. — In any proceeding before the Commission or any of the Labor Arbiters, the rules of evidence prevailing in courts of law or equity shall not be controlling and it is the spirit and intention of this Code that the Commission and its members and the Labor Arbiters shall use every and all reasonable means to ascertain the facts in each case speedily and objectively and without regard to technicalities of law or procedure, all in the interest of due process.

The Court ultimately concluded that Gonzaga’s actions constituted a just cause for termination, specifically citing serious misconduct and gross and habitual neglect of duty, as outlined in Article 296 of the Labor Code. Furthermore, Gonzaga’s admission of failing to remit collections daily, in violation of company policy, provided an additional basis for his dismissal.

However, the Court then turned its attention to the procedural aspects of the termination. It emphasized that even with a valid cause for dismissal, employers must adhere to the statutory procedure outlined in Section 2 (III), Rule XXIII, Book V of the Omnibus Rules Implementing the Labor Code, which requires:

(i) A written notice served on the employee specifying the ground or grounds for termination, and giving said employee reasonable opportunity within which to explain his side.

(ii) A hearing or conference during which the employee concerned, with the assistance of counsel if he so desires is given opportunity to respond to the charge, present his evidence, or rebut the evidence presented against him.

(iii) A written notice of termination served on the employee, indicating that upon due consideration of all the circumstances, grounds have been established to justify his termination.

While SURNECO had furnished Gonzaga with a written notice, conducted an informal inquiry, and sent a second written notice of termination, it failed to demonstrate that it adhered to its own company policy in investigating employees. This policy, as stated in Section 16.5 of SURNECO’s Code of Ethics, mandates that the employee who is sought to be terminated be afforded a formal hearing or conference. Therefore, while SURNECO complied with the statutory requirements of due process, it breached its own internal procedures, leading to a violation of Gonzaga’s rights.

Recognizing the breach of company policy, the Court invoked the principle established in Agabon v. NLRC, stating that when an employer terminates an employee for a valid cause but fails to follow the proper procedure, the employee is entitled to nominal damages. The rationale for this is that company policies are generally binding on the employer, especially when they regulate the procedures for termination. Thus, the Court awarded Gonzaga nominal damages of P30,000.00, emphasizing that an employer’s breach of its own company procedure is equally violative of the laborer’s rights, albeit not statutory in source.

This ruling underscores the critical importance of employers not only complying with the Labor Code but also adhering to their own internal policies and procedures when terminating employees. Failure to do so, even with a valid cause for dismissal, can result in liability for nominal damages. This serves as a reminder to employers to ensure that their actions align with both legal and internal standards of fairness and due process.

FAQs

What was the key issue in this case?	The key issue was whether SURNECO validly terminated Gonzaga’s employment, considering both the cause for dismissal (alleged remittance shortages) and the procedure followed by the company.
What did the court decide?	The Supreme Court ruled that while there was a valid cause for termination, SURNECO failed to adhere to its own company policy regarding investigation procedures, entitling Gonzaga to nominal damages.
What is substantial evidence in termination cases?	Substantial evidence is the amount of relevant evidence a reasonable mind might accept as adequate to support a conclusion, even if other reasonable minds might disagree. It’s a lower standard than proof beyond a reasonable doubt, but still requires credible and relevant information.
What are the procedural requirements for terminating an employee?	The procedural requirements include a written notice specifying the grounds for termination, an opportunity for the employee to explain their side, and a written notice of termination after due consideration.
What happens if an employer breaches its own company policy during termination?	If an employer breaches its own company policy during termination, even if there is a valid cause for dismissal, the employee is entitled to nominal damages. This is because company policies are considered binding on the employer.
What are nominal damages?	Nominal damages are a small sum awarded when a legal right has been violated, but no actual financial loss has occurred. In this case, it compensates the employee for the procedural violation, not for the loss of their job.
What constituted a valid cause for termination in this case?	The valid cause for termination was Gonzaga’s serious misconduct and gross and habitual neglect of duty, stemming from the alleged remittance shortages and violation of company policy.
Why was the submission of the Audit Report considered valid even if submitted late?	Labor tribunals are not strictly bound by the technical rules of evidence and should use every reasonable means to ascertain the facts, so the NLRC was allowed to consider additional evidence presented on appeal.
Does this ruling mean employers can ignore statutory due process if they have a valid cause?	No, the ruling emphasizes that while a valid cause can justify termination, employers must still comply with both statutory due process requirements (like proper notices and hearings) and their own internal procedures to avoid liability.

The Supreme Court’s decision in SURNECO v. Gonzaga serves as an important reminder to employers of the dual obligations they face when terminating employees: adhering to the legal requirements of the Labor Code and upholding their own internal policies and procedures. Compliance with both ensures fairness, protects employee rights, and mitigates the risk of legal challenges. It also reinforces the principle that adherence to internal company policies is not merely a matter of discretion but a binding obligation that must be respected.

For inquiries regarding the application of this ruling to specific circumstances, please contact ASG Law through contact or via email at frontdesk@asglawpartners.com.

Disclaimer: This analysis is provided for informational purposes only and does not constitute legal advice. For specific legal guidance tailored to your situation, please consult with a qualified attorney.
Source: SURIGAO DEL NORTE ELECTRIC COOPERATIVE, INC. VS. TEOFILO GONZAGA, G.R. No.187722, June 10, 2013