The Supreme Court has ruled that an employee’s repeated defiance of a company’s lawful orders, particularly when those orders are designed to protect the company’s financial stability, constitutes willful disobedience. This can be a valid reason for dismissal under the Labor Code. The Court emphasized that employees must respect and follow the reasonable directives of their employers, especially when those directives are crucial to the organization’s well-being. This decision reinforces the importance of adhering to company policies and the consequences of intentionally disregarding them, potentially affecting the job security of employees who choose to ignore or disobey legitimate workplace rules.

Defying Directives: Can a Cashier’s Disregard for Loan Moratorium Lead to Dismissal?

The case of Tabuk Multi-Purpose Cooperative, Inc. (TAMPCO) v. Magdalena Duclan, G.R. No. 203005, decided on March 14, 2016, revolves around the dismissal of Magdalena Duclan, a cashier at TAMPCO, for repeatedly violating a board resolution that placed a moratorium on the approval and release of Special Investment Loans (SILs). The core legal question is whether Duclan’s actions constituted willful disobedience, a valid ground for termination under Article 282 of the Labor Code.

The factual backdrop involves TAMPCO, a cooperative that provides loans to its members. In response to concerns about excessive SIL grants, the cooperative’s Board of Directors (BOD) issued Board Action (BA) No. 28, which limited SIL grants to P5 million. Later, due to continuing issues, BA No. 55 was issued, completely halting the grant of SILs. Despite these directives, Duclan continued to approve and release SILs, which ultimately led to financial losses for the cooperative when some borrowers became insolvent.

Following an investigation, TAMPCO dismissed Duclan. She then filed a complaint for illegal dismissal, arguing that she was merely following instructions and had no discretion in approving loans. The Labor Arbiter initially ruled in her favor, but the National Labor Relations Commission (NLRC) reversed this decision, finding her dismissal valid. The Court of Appeals (CA), however, sided with Duclan, leading TAMPCO to elevate the case to the Supreme Court.

The Supreme Court began its analysis by referencing Article 282 of the Labor Code, which allows an employer to terminate an employee for serious misconduct or willful disobedience. The Court emphasized that willful disobedience requires the employee’s conduct to be willful or intentional, and the employer’s order to be reasonable, lawful, and made known to the employee.

The Court quoted Dongon v. Rapid Movers and Forwarders Co., Inc., G.R. No. 163431, August 28, 2013, 704 SCRA 56, 67- 68:

“(a) the conduct of the employee must be willful or intentional; and (b) the order the employee violated must have been reasonable, lawful, made known to the employee, and must pertain to the duties that he had been engaged to discharge. Willfulness must be attended by a wrongful and perverse mental attitude rendering the employee’s act inconsistent with proper subordination, hi any case, the conduct of the employee that is a valid ground for dismissal under the Labor Code constitutes harmful behavior against the business interest or person of his employer. It is implied that in every act of willful disobedience, the erring employee obtains undue advantage detrimental to the business interest of the employer.”

The Court then considered whether Duclan’s actions met these criteria. As TAMPCO’s cashier, Duclan was responsible for disbursements and expected to follow the cooperative’s rules and policies. The BOD issued BA Nos. 28 and 55 due to concerns about the cooperative’s financial stability.

The Supreme Court found that Duclan willfully and repeatedly defied these lawful directives by continuing to release SILs. This placed the cooperative’s resources at risk and constituted gross insubordination, justifying her dismissal. The Court emphasized that Duclan could not claim ignorance of the board resolutions or argue that she was simply following instructions from her superiors. All cooperative officers were bound to adhere to the BOD’s directives.

The decision also cited the Philippine Cooperative Code of 2008, or Republic Act No. 9520, highlighting that the BOD is entrusted with the management of the cooperative’s affairs, strategic planning, and policy formulation. The Court noted that:

Pursuant to the Philippine Cooperative Code of 2008, or Republic Act No. 9520, TAMPCO’s BOD is entrusted with the management of the affairs of the cooperative (Article 5 [3]); the direction and management of the cooperative’s affairs shall be vested in the said board (Article 37); and it shall be responsible for the strategic planning, direction-setting and policy-formulation activities of the cooperative (Article 38).

Furthermore, the Court addressed the issue of due process. An investigation was conducted by a fact-finding committee, during which Duclan admitted to approving and releasing SILs despite BA No. 55. She was given an opportunity to explain her actions, and after the investigation, she was initially suspended and given a chance to restore the disbursed amounts. When she failed to do so, she was dismissed.

The Supreme Court quoted New Puerto Commercial v. Lopez, 639 Phil. 437, 445 (2010) regarding the twin-notice rule:

In termination proceedings of employees, procedural due process consists of the twin requirements of notice and hearing. The employer must furnish the employee with two written notices before the termination of employment can be effected: (1) the first apprises the employee of the particular acts or omissions for which his dismissal is sought; and (2) the second informs the employee of the employer’s decision to dismiss him.

The Court found that TAMPCO had complied with these requirements, providing Duclan with the necessary notices and opportunities to be heard. The directive to collect the disbursed amounts was viewed as an opportunity for Duclan to rectify her mistake and demonstrate her commitment to the cooperative.

Finally, the Court addressed the CA’s concern about the disparate treatment between Duclan and the former General Manager, who was allowed to retire with full benefits. The Supreme Court reiterated that management prerogatives allow employers to make decisions regarding employee discipline, as long as they do not violate labor laws or principles of fairness. The Court cited The University of the Immaculate Conception v. National Labor Relations Commission, 655 Phil. 605, 616 (2011):

The law protects both the welfare of employees and the prerogatives of management. Courts will not interfere with prerogatives of management on the discipline of employees, as long as they do not violate labor laws, collective bargaining agreements if any, and general principles of fairness and justice.

The Supreme Court concluded that TAMPCO’s decision to dismiss Duclan was justified. The Court reversed the CA’s decision and reinstated the NLRC’s ruling, upholding the validity of Duclan’s dismissal.

FAQs

What was the key issue in this case?	The key issue was whether Magdalena Duclan’s repeated violation of the TAMPCO Board of Directors’ resolutions, which constituted a moratorium on Special Investment Loans, warranted her dismissal from employment. This revolved around the concept of willful disobedience under the Labor Code.
What is willful disobedience under the Labor Code?	Willful disobedience, as a ground for termination, requires that the employee’s conduct be intentional, and the employer’s order be reasonable, lawful, made known to the employee, and related to their job duties. The employee must also have a wrongful and perverse mental attitude.
What was Magdalena Duclan’s role in TAMPCO?	Magdalena Duclan was the cashier at TAMPCO. Her responsibilities included fund disbursement and adhering to the cooperative’s policies and regulations.
What were Board Action Nos. 28 and 55?	Board Action No. 28 limited the grant of Special Investment Loans (SILs) to P5 million. Board Action No. 55 completely halted the grant of SILs due to financial concerns.
Did TAMPCO follow due process in dismissing Duclan?	Yes, the Supreme Court found that TAMPCO followed due process. They conducted an investigation, provided Duclan with notices of the charges against her, and gave her an opportunity to explain her actions.
Why was Duclan’s dismissal considered valid?	The Supreme Court held that Duclan’s persistent refusal to obey the lawful directives of the cooperative’s Board of Directors constituted willful disobedience, which is a valid ground for termination under the Labor Code. Her actions placed the cooperative’s financial resources at risk.
What is the “twin-notice rule”?	The twin-notice rule requires employers to provide two written notices to an employee before termination: the first informing them of the grounds for dismissal, and the second informing them of the decision to dismiss.
Was Duclan unfairly treated compared to the General Manager?	The Supreme Court acknowledged the CA’s concern but deferred to management prerogative, stating that employers have the right to discipline employees as long as they do not violate labor laws or principles of fairness. The court found that Duclan was not singled out for unfair treatment.

This case highlights the significance of employees adhering to company policies and the potential consequences of intentional disobedience, particularly when financial stability is at stake. It reinforces the employer’s right to enforce lawful directives and maintain control over its operations, while also emphasizing the importance of due process in termination proceedings.

For inquiries regarding the application of this ruling to specific circumstances, please contact ASG Law through contact or via email at frontdesk@asglawpartners.com.

Disclaimer: This analysis is provided for informational purposes only and does not constitute legal advice. For specific legal guidance tailored to your situation, please consult with a qualified attorney.
Source: TABUK MULTI-PURPOSE COOPERATIVE, INC. VS. MAGDALENA DUCLAN, G.R. No. 203005, March 14, 2016