In Editha Salindong Agayan v. Kital Philippines Corp., the Supreme Court affirmed the validity of an employee’s dismissal due to willful disobedience and breach of trust. This decision reinforces an employer’s right to terminate an employee who refuses to comply with lawful orders and whose actions demonstrate a lack of trustworthiness, especially in managerial positions. The ruling emphasizes that employees, particularly those in positions of responsibility, have a duty to act in the best interests of their company and to follow reasonable directives from their superiors. This case underscores the importance of adherence to company policies and the preservation of trust in the employer-employee relationship.

When a Refusal Becomes a Reason: Examining Lawful Orders and Employee Trust

Editha Salindong Agayan, formerly the Head of Telecommunications at Kital Philippines Corp., filed a complaint for illegal dismissal after being terminated from her position. The company cited several infractions, including her refusal to provide a list of Relations Managers (RMs) to the company President, Ricardo Consunji III, and formulating a business plan that appeared to conflict with Kital’s operations. Agayan argued that her dismissal was unjust and that she was entitled to reinstatement, backwages, and other monetary benefits. The Labor Arbiter initially dismissed the illegal dismissal complaint but awarded Agayan certain sums, including unpaid commissions. However, the NLRC modified this decision, deleting the award for unpaid commissions. The Court of Appeals affirmed the NLRC’s decision, leading Agayan to seek recourse with the Supreme Court.

The Supreme Court emphasized that its review was limited to questions of law, focusing on whether the Court of Appeals correctly determined if the NLRC committed grave abuse of discretion. The Court reiterated the two-fold requirements for a valid dismissal: substantive (a just cause under the Labor Code) and procedural (observance of notice and hearing). It found that Agayan’s actions constituted both willful disobedience and breach of trust, which are just causes for dismissal under the Labor Code.

The concept of **willful disobedience** was central to the Court’s decision. The Court cited Acesite Corp. v. National Labor Relations Commission, clarifying that willful disobedience requires that the employee’s conduct be intentional and characterized by a “wrongful and perverse attitude.” Furthermore, the order violated must be reasonable, lawful, and made known to the employee, pertaining to their job duties. The Court determined that Consunji’s order to provide the list of RMs was a reasonable and lawful directive, given his role as the company’s chief executive. Agayan’s refusal was deemed unjustified as she had no valid reason to withhold this information from the CEO.

Furthermore, the Court addressed the issue of **breach of trust**. For a dismissal based on breach of trust to be valid, the breach must be willful, meaning it was done intentionally, knowingly, and purposely, without a justifiable excuse. This ground for dismissal applies when the employee holds a position of trust and confidence, and their actions result in the employer’s loss of confidence. The Supreme Court acknowledged that Agayan, as the former Telecommunications Head, held a managerial position that required a high degree of trust. Her formulation of a conflicting business plan, despite strained relations with Kital, provided sufficient basis for the company to lose confidence in her.

The Labor Code of the Philippines explicitly allows for termination of employment based on these grounds. Article 297 (formerly Article 282) states:

Art. 297 [282] Termination by Employer. – An employer may terminate an employment for any of the following causes:

(a) Serious misconduct or willful disobedience by the employee of the lawful orders of his employer or representative in connection with his work; x x x

(c) Fraud or willful breach by the employee of the trust reposed in him by his employer or duly authorized representative; x x x

The Court also upheld the NLRC’s decision to deny Agayan’s claim for unpaid PLDT leasing commissions. The Court aligned with the NLRC’s interpretation of the Employee Benefits agreement, which specified that commissions were due upon actual monthly collections. The Court found that Agayan’s computation of commissions extending beyond her employment period was not in accordance with the terms of her contract. Furthermore, the Court emphasized that awarding commissions for contracts that may not materialize would be unfair to Kital.

Finally, the Supreme Court affirmed the deletion of moral and exemplary damages. Moral damages are awarded when the dismissal is attended by bad faith, fraud, or constitutes an act oppressive to labor. Exemplary damages may be awarded if the dismissal is effected in a wanton, oppressive, or malevolent manner. Since the Court found no evidence of such circumstances in Agayan’s dismissal, her claim for damages was denied.

FAQs

What was the key issue in this case?	The key issue was whether Editha Salindong Agayan’s dismissal from Kital Philippines Corp. was valid, considering the company’s claims of willful disobedience and breach of trust. The Supreme Court examined whether the dismissal met the substantive and procedural requirements under the Labor Code.
What constitutes willful disobedience in this context?	Willful disobedience requires that the employee’s conduct be intentional, characterized by a wrongful attitude, and in violation of a reasonable and lawful order related to their duties. The order must be known to the employee.
What is the basis for breach of trust as a ground for dismissal?	Breach of trust is a valid ground for dismissal when an employee in a position of trust intentionally and knowingly violates that trust, leading to the employer’s loss of confidence. This typically applies to managerial or supervisory roles.
How did the Supreme Court view the order to provide the list of Relations Managers?	The Supreme Court considered the order to provide the list of Relations Managers as a reasonable and lawful directive from the company’s CEO. Agayan’s refusal to comply was deemed unjustified, especially since she had previously provided such information.
What was the basis for denying the claim for unpaid commissions?	The claim for unpaid commissions was denied because the Employee Benefits agreement specified that commissions were due upon actual monthly collections. Agayan’s computation extended beyond her employment period and was not in accordance with the contract terms.
Why were moral and exemplary damages not awarded?	Moral and exemplary damages were not awarded because the Court found no evidence of bad faith, fraud, or oppressive conduct in Agayan’s dismissal. These damages require a showing of wanton, oppressive, or malevolent behavior.
What is the significance of this case for employers?	This case reinforces an employer’s right to terminate employees for just causes such as willful disobedience and breach of trust, especially when employees fail to comply with lawful orders or engage in actions that undermine the employer’s confidence. It emphasizes the importance of maintaining a trustworthy and compliant workforce.
What should employees in managerial positions take away from this case?	Employees in managerial positions should understand that they are held to a higher standard of trust and compliance. Failure to follow reasonable directives or engaging in activities that conflict with the company’s interests can lead to valid dismissal.

The Agayan v. Kital Philippines Corp. case serves as a crucial reminder of the balance between employee rights and employer prerogatives. It underscores the importance of employees adhering to lawful orders and maintaining the trust placed in them, especially in positions of responsibility. Employers, on the other hand, must ensure that dismissals are based on just causes and follow proper procedures to avoid legal repercussions.

For inquiries regarding the application of this ruling to specific circumstances, please contact ASG Law through contact or via email at frontdesk@asglawpartners.com.

Disclaimer: This analysis is provided for informational purposes only and does not constitute legal advice. For specific legal guidance tailored to your situation, please consult with a qualified attorney.
Source: Editha Salindong Agayan v. Kital Philippines Corp., G.R. No. 229703, December 04, 2019