Loss of Trust and Confidence: A Tricky Ground for Employee Dismissal in the Philippines

TLDR: Dismissing an employee for loss of trust and confidence is a valid ground in the Philippines, especially for managerial positions. However, employers must prove a ‘willful breach’ of trust based on substantial evidence and follow due process. The Norsk Hydro case clarifies that even if the NLRC and Labor Arbiter initially side with the employer, the Court of Appeals and Supreme Court will scrutinize the evidence and process to ensure fairness and legal compliance.

G.R. No. 162871, January 31, 2007

INTRODUCTION

Imagine discovering that your trusted manager, responsible for securing a crucial company asset, secretly inflated the purchase price for personal gain. This betrayal shatters the foundation of employer-employee trust. Philippine labor law recognizes ‘loss of trust and confidence’ as a just cause for termination, particularly for employees in positions of responsibility. The Supreme Court case of Norsk Hydro (Phils.), Inc. v. Benjamin S. Rosales, Jr. delves into the intricacies of this legal ground, examining when and how an employer can validly terminate an employee based on eroded trust.

In this case, Operations Manager Benjamin Rosales, Jr. was dismissed by Norsk Hydro for allegedly overpricing land purchased for the company. The central legal question became: Was Norsk Hydro justified in dismissing Rosales for loss of trust and confidence, and was due process observed in his termination?

LEGAL CONTEXT: ‘LOSS OF TRUST AND CONFIDENCE’ AS JUST CAUSE

The Labor Code of the Philippines, specifically Article 297 (formerly Article 282), outlines the just causes for which an employer may terminate an employee. Among these is paragraph (c), which states:

“Article 297. Termination by employer. – An employer may terminate an employment for any of the following causes: … (c) Fraud or willful breach by the employee of the trust reposed in him by his employer or duly authorized representative;”

This provision allows employers to terminate employees who have demonstrably betrayed the trust placed in them. However, the Supreme Court has consistently emphasized that not every breach of trust justifies dismissal. The breach must be ‘willful’, meaning it must be intentional, conscious, and done without justifiable excuse. Mere carelessness or negligence is insufficient. Furthermore, the loss of trust must be based on clearly established facts, not mere suspicion or conjecture.

The concept of ‘trust and confidence’ is particularly significant for managerial employees. These employees are entrusted with greater responsibilities and discretionary powers. As such, the degree of trust expected is higher, and a breach can have more serious consequences for the employer’s business. However, even for managerial employees, the burden remains on the employer to prove a willful breach supported by substantial evidence and adherence to due process.

Prior Supreme Court jurisprudence, such as in Etcuban, Jr. v. Sulpicio Lines, Inc. and P.J. Lhuillier, Inc. v. National Labor Relations Commission, has affirmed the employer’s right to dismiss for loss of trust, while also underscoring the need for a reasonable basis for that loss and adherence to procedural due process.

CASE BREAKDOWN: ROSALES VS. NORSK HYDRO

Benjamin Rosales, Jr. climbed the ranks at Norsk Hydro (Philippines), Inc., eventually becoming Operations Manager. His key task involved scouting for properties for company expansion. In 1997, Rosales presented a seven-hectare land in Misamis Oriental, facilitated by real estate broker Virgie Azcuna-Capulong. After initial checks, Norsk Hydro’s president, Hans Neverdal, instructed Rosales to proceed with the purchase.

Deeds of Conditional Sale were executed, and ownership transferred to Norsk Hydro. However, two years later, another real estate broker, Pepito Abecia, alleged that Rosales was involved in overpricing the land. Abecia claimed Rosales and other brokers had agreed to inflate the price by P100 per square meter, sharing the profit. Abecia, feeling cheated out of his share, exposed the scheme in an affidavit and filed an estafa complaint against the other brokers.

Based on Abecia’s allegations, Norsk Hydro issued Rosales a show-cause memorandum and preventive suspension, accusing him of serious misconduct and breach of trust. Rosales was given 72 hours to explain. An administrative hearing was held, but Rosales claimed he was not given sufficient access to documents or time to prepare his defense. Ultimately, Norsk Hydro terminated Rosales’ employment for loss of trust and confidence.

Rosales filed an illegal dismissal complaint. The Labor Arbiter and the National Labor Relations Commission (NLRC) sided with Norsk Hydro, finding Abecia’s affidavit sufficient basis for loss of trust and concluding due process was observed. However, the Court of Appeals (CA) reversed these decisions, declaring Rosales illegally dismissed. The CA questioned the reliability of Abecia’s affidavit as hearsay and found that Rosales was not afforded proper due process because he was not given adequate access to documents to defend himself.

The case reached the Supreme Court (SC). The SC emphasized its power to review factual findings of lower courts, especially when the CA and NLRC/Labor Arbiter findings diverge. The Court stated:

“This Court may review the factual findings of the trial and the lower appellate courts when the findings of the Court of Appeals are contrary to those of the NLRC or of the Labor Arbiter.”

Ultimately, the Supreme Court sided with the Labor Arbiter and NLRC, reversing the Court of Appeals. The SC found that Norsk Hydro had reasonable grounds to lose trust in Rosales based on Abecia’s affidavit, which they considered credible as a declaration against Abecia’s own interest. The Court highlighted that:

“It is sufficient that there be some basis for the same, or that the employer has reasonable ground to believe that the employee is responsible for the misconduct, and his participation therein renders him unworthy of trust and confidence demanded of his position.”

The SC concluded that Rosales was given sufficient notice and opportunity to be heard, satisfying due process requirements, even though he claimed otherwise. Therefore, the dismissal for loss of trust and confidence was deemed valid.

PRACTICAL IMPLICATIONS: LESSONS FOR EMPLOYERS AND EMPLOYEES

The Norsk Hydro case offers several key takeaways for both employers and employees in the Philippines, particularly regarding dismissals based on loss of trust and confidence.

For Employers:

• Substantial Evidence is Key: While ‘proof beyond reasonable doubt’ isn’t required, employers must present substantial evidence to support loss of trust. Hearsay evidence alone may be insufficient, but credible affidavits, especially those against the affiant’s interest, can be considered.
• Importance of Due Process: Even in loss of trust cases, procedural due process is crucial. This includes issuing a show-cause notice detailing the allegations, giving the employee adequate time to respond, conducting a fair investigation or hearing, and providing a notice of termination if dismissal is warranted.
• Managerial Positions and Higher Trust: The level of trust expected is higher for managerial employees. Misconduct that might be minor for a rank-and-file employee can be a serious breach of trust for a manager.
• Focus on ‘Willful Breach’: Employers must demonstrate that the employee’s actions constituted a ‘willful breach’ of trust – an intentional and conscious act, not mere negligence or error.

For Employees:

• Uphold Ethical Conduct: Employees, especially those in positions of trust, must maintain the highest ethical standards. Engaging in activities that could be perceived as self-dealing or detrimental to the company can lead to valid dismissal for loss of trust.
• Respond to Show-Cause Notices Seriously: When faced with a show-cause notice, employees should respond promptly and thoroughly, providing their side of the story and presenting any evidence in their defense. Ignoring the notice weakens their position.
• Understand Due Process Rights: Employees should be aware of their right to due process in termination proceedings. This includes the right to notice, to be heard, and to present evidence.

FREQUENTLY ASKED QUESTIONS (FAQs)

Q1: What exactly does ‘loss of trust and confidence’ mean in Philippine labor law?

A: It refers to a situation where the employer has lost faith in the employee’s ability to perform their job with the integrity and loyalty expected, particularly in positions of responsibility. This loss of faith must be based on a ‘willful breach’ of trust, meaning an intentional and conscious act by the employee.

Q2: Is hearsay evidence enough to justify dismissal for loss of trust and confidence?

A: Generally, purely hearsay evidence may not be sufficient. However, as seen in Norsk Hydro, an affidavit that is a declaration against the affiant’s own interest can be given weight and contribute to ‘substantial evidence’. The totality of evidence is considered.

Q3: What constitutes ‘due process’ in employee termination cases?

A: Due process typically involves two notices: a notice of intent to dismiss (show-cause notice) outlining the charges, and a notice of termination if the decision is to dismiss. It also includes a fair hearing or opportunity for the employee to explain their side and present evidence.

Q4: Are managerial employees treated differently when it comes to loss of trust and confidence dismissals?

A: Yes, managerial employees are held to a higher standard of trust and confidence due to their greater responsibilities and access to sensitive company information. Breaches of trust by managerial employees are often viewed more seriously.

Q5: What should an employee do if they believe they were unjustly dismissed for loss of trust and confidence?

A: The employee should file an illegal dismissal case with the Labor Arbiter. They can argue that there was no just cause for dismissal (no willful breach of trust, insufficient evidence) or that due process was not followed.

Q6: Can an employer immediately dismiss an employee once they suspect a breach of trust?

A: No. Employers must still follow due process, including investigation, notice, and hearing, even in loss of trust cases. Summary dismissal is generally illegal.

Q7: What kind of actions can be considered a ‘willful breach’ of trust?

A: Examples include theft, embezzlement, fraud, serious dishonesty, disclosing confidential company information for personal gain, or gross insubordination. The act must be intentional and undermine the employer-employee trust relationship.

ASG Law specializes in Labor and Employment Law in the Philippines. If you are an employer facing employee misconduct issues or an employee who believes you have been unjustly dismissed, Contact us or email hello@asglawpartners.com to schedule a consultation.