The Importance of Clear Security Protocols and the Principle of Damnum Absque Injuria

Maureen Ann Oreta-Ferrer v. Right Eight Security Agency, Inc., G.R. No. 223635, June 14, 2021

Imagine returning home to find your valuables stolen by someone you trusted, only to discover that the security measures you relied on failed to prevent the theft. This scenario is not uncommon and highlights the critical importance of understanding security protocols and legal liabilities in the Philippines. In the case of Maureen Ann Oreta-Ferrer against Right Eight Security Agency, Inc., the Supreme Court delved into the nuances of negligence and the principle of damnum absque injuria, offering valuable insights into how security agencies and property owners can better safeguard their interests.

The case revolves around a theft incident at Casa Verde Townhomes, where Oreta-Ferrer’s househelper, Melody Flor Perez, stole jewelry and cash from Oreta-Ferrer’s home. The security guard on duty allowed Perez to leave the premises without a gate pass, relying on Oreta-Ferrer’s young son’s confirmation. The central legal question was whether the security agency was negligent in allowing Perez to exit, and if Oreta-Ferrer could recover damages from the agency.

Legal Context: Understanding Negligence and Damnum Absque Injuria

In Philippine law, negligence is defined as the failure to observe the degree of care, precaution, and vigilance that the circumstances justly demand, resulting in injury to another. This concept is crucial in determining liability in cases involving security services. The Civil Code of the Philippines, specifically Article 1170, states that those who in the performance of their obligations are guilty of fraud, negligence, or delay, and those who in any manner contravene the tenor thereof, are liable for damages.

The principle of damnum absque injuria, or damage without injury, comes into play when a person suffers harm but there is no violation of a legal right. This principle was highlighted in the case of Spouses Carbonell v. Metropolitan Bank and Trust Company, where the Court clarified that for damages to be awarded, there must be a breach of duty and legal responsibility.

To illustrate, consider a security guard who checks bags but does not conduct a thorough search due to a policy against bodily frisking. If a theft occurs because of items concealed on a person, the security agency may not be held liable if they followed their established protocols, even if the property owner suffers a loss.

Case Breakdown: From Theft to Supreme Court Ruling

Maureen Ann Oreta-Ferrer lived at Casa Verde Townhomes, where Right Eight Security Agency, Inc. provided security services. Casa Verde’s 1994 Revised Rules & Regulations required security guards to check all articles brought in and out of the compound and prevent unauthorized removal of goods by domestic helpers.

On April 15, 2008, Oreta-Ferrer’s son, Emilio, informed her that Perez was leaving with some personal items to meet her in Makati City. When Perez arrived at the guardhouse, the security guard, Richard Almine, asked for her gate pass. Upon learning she had none, he relied on Emilio’s confirmation that it was okay for Perez to leave. Almine checked Perez’s bag but did not frisk her, as it was against Casa Verde’s policy.

Upon returning home, Oreta-Ferrer discovered the theft and confronted Almine, who explained that he allowed Perez to leave based on Emilio’s authorization. Oreta-Ferrer filed a complaint against the security agency, seeking damages for the loss of her valuables.

The Regional Trial Court (RTC) initially found the security agency liable but held Oreta-Ferrer partly responsible for contributory negligence. However, the Court of Appeals (CA) reversed this decision, ruling that the security agency followed the required protocols and was not negligent.

The Supreme Court upheld the CA’s decision, emphasizing that the security guard followed the established procedures. The Court stated, “Guided by these parameters, no breach can be attributed to respondent, since SG Almine observed the following protocols when Perez arrived at the guard house.” The Court also noted that the stolen items were “pocketable or easily transported or concealed,” aligning with the contract’s stipulation that the agency would not be liable for such losses.

The Court further applied the principle of damnum absque injuria, stating, “In situations of damnum absque injuria, or damage without injury, wherein the loss or harm was not the result of a violation of legal duty, there is no basis for an award of damages.”

Practical Implications: Lessons for Security and Property Owners

This ruling underscores the importance of clear security protocols and the limitations of liability in cases where those protocols are followed. For security agencies, it is crucial to establish and adhere to comprehensive procedures that align with contractual obligations. Property owners should be aware of these protocols and understand that they may bear some responsibility for educating their staff and family members about security measures.

Key Lessons:

• Security agencies must ensure their protocols are clearly defined and followed to avoid liability.
• Property owners should not rely solely on security personnel but also implement their own measures to prevent theft.
• Understanding the principle of damnum absque injuria can help in assessing potential claims for damages.

Consider a hypothetical scenario where a homeowner hires a security agency to protect their property. If the agency follows its standard operating procedures, but a theft occurs due to items concealed in a way that cannot be detected by visual inspection, the homeowner may not be able to recover damages from the agency.

Frequently Asked Questions

What is negligence in the context of security services?
Negligence occurs when a security agency fails to follow the required degree of care and vigilance, leading to harm or loss. In the Oreta-Ferrer case, the Supreme Court found that the security agency was not negligent because it adhered to its established protocols.

Can a property owner recover damages if their valuables are stolen despite having security measures in place?
Recovery of damages depends on whether the security agency breached its duty of care. If the agency followed its protocols, as in the Oreta-Ferrer case, the property owner may not be able to recover damages due to the principle of damnum absque injuria.

What does damnum absque injuria mean?
Damnum absque injuria refers to a situation where damage is suffered without a legal injury. It means that even if a person suffers a loss, they may not be entitled to damages if no legal duty was breached.

How can security agencies minimize their liability?
Security agencies can minimize liability by clearly defining their protocols, training their personnel to follow these protocols, and ensuring that their contracts with clients reflect these limitations of liability.

What steps can property owners take to protect their valuables?
Property owners should implement their own security measures, such as educating household staff about theft risks, using secure storage for valuables, and regularly reviewing and updating security protocols with their security agency.

ASG Law specializes in civil litigation and security law. Contact us or email hello@asglawpartners.com to schedule a consultation and learn how we can help protect your interests.